Terms and Conditions

Online conditions of web site use

"It is a condition of use of the Website that you accept and agree to the following Terms and Conditions of Garden Pleasure Limited.

No other terms shall apply unless stated below.

These terms may be varied by Garden Pleasure Limited from time to time and revised terms will be deemed to apply at the relevant time in respect of your use of the Website.

By proceeding to use the Website you agree to be bound by the following:

  1. Garden Pleasure Limited reserves the right to alter or delete material from the Website at any time and may, at any time, revise these terms by updating this posting.
  2. You are bound by any revision and should therefore periodically visit this page to review the then current terms.
  3. Whilst Garden Pleasure Limited uses reasonable efforts to include accurate and up to date information in the Website, Garden Pleasure Limited makes no warranties or representations as to the accuracy of any information given.
  4. Garden Pleasure Limited assumes no liability for any errors or omissions in the content of the Website.
  5. Garden Pleasure Limited has not reviewed and does not review the sites that are linked to this Website and is not responsible for the content of nor any liability arising in respect of any off-site pages or any other sites linked to the Website.
  6. Although Garden Pleasure Limited may from time to time monitor or review the materials on the Website, Garden Pleasure Limited is under no obligation to do so and assumes no responsibility or liability arising from any such content.
  7. Garden Pleasure Limited makes no representation or warranty about the accuracy or suitability of any content on the Website and all other implied warranties are excluded to the fullest extent permissible under English law.
  8. By using the Website you hereby agree not to rely on any of the information contained herein.
  9. Under no circumstances shall Garden Pleasure Limited be liable for any direct, incidental, special, consequential, indirect or punitive loss or damages that result from the use of the materials on the Website or the materials on any sites linked to the Website or any services offered on the Website.
  10. The Website is controlled and operated by Garden Pleasure Limited from the United Kingdom and complies with English law. Those who choose to access the Website from locations other than the United Kingdom do so, on their own initiative and are responsible for compliance with any applicable local laws and any liability arising in respect of the same.

(Garden Pleasure Limited) (referred to in these conditions as "we" or "us").

Terms and conditions for transactional part of the Website

The following terms and conditions apply to all transactions carried out by you on this Website. By entering this Website and making your first purchase, you accept these terms and conditions.


This Website is only intended to be used and accessed in the United Kingdom (including Northern Ireland and Islands) and the Republic of Ireland. We cannot accept any orders from outside these countries.


All prices are in pounds sterling (unless otherwise stated). Payment must be made in pounds sterling.

  1. Payment can be made by any major credit or debit card as shown on our Website.
  2. Payment by card is subject to authorisation by the card issuer. If such authorisation is refused to us, we will not be liable for any delay or non-delivery.
  3. We will take all reasonable care to keep your order and payment details secure. But we will not be held liable for any loss you might suffer if a third party obtains unauthorised access to any data you have submitted to the Website, unless such loss has been caused by our negligence.
  4. Alternatively, you may make your payment by posting a cheque for the full amount of your order including P&P to Units 4-6 Rufford Road Stourbridge West Midlands DY9 7NE. Goods will be dispatched on cheque clearance.
  5. If payment is made by credit or debit card, the card will be debited when the order is placed.
  6. The price of our goods may be increased or decreased from time to time and there may be a delay in amending the prices on the Website. If this happens we will check with you to see if you wish to receive the goods at this increased price. We accept no responsibility for manifest errors in the prices shown on the Website.
  7. All prices are inclusive of VAT.


The goods displayed and information about goods and prices on our Website are an invitation to you to offer to buy.

  1. An order request is placed when you click the buy button on our order form. Payment method must be provided at time of ordering.
  2. We shall acknowledge receipt of your order with an email or faxed order confirmation. We reserve the right to refuse your order or part order.
  3. The order shall be accepted by us when you receive our acknowledgement. The date and time of the order shall be the date and time at which you first have access to the confirmation message.
  4. Once we have confirmed acceptance of your order, we shall keep a copy of it on file. If you wish to see a copy, please e-mail our customer services: enquiries@gardenpleasure.co.uk
  5. If you receive confirmation of an order which you did not place, or if the details in the confirmation do not match the order which you placed, or intended to place, you must contact our customer services immediately by email on: enquiries@gardenpleasure.co.uk or by fax on 01384 440016 to cancel the order or correct the details.


We do our best to supply the goods ordered by you, in most cases within 28 working days of the order date. Certain products will take longer to deliver.
All goods are offered subject to availability. You will be advised of any delay in delivery times or if your goods are not available. If your order cannot be fulfilled or is delayed beyond 28 working days, you will be offered an alternative date.
Delivery is charged as follows:
  1. Within the mainland United Kingdom: delivery is free on all orders within the West Midlands and immediate surrounding areas. There is an additional charge for deliveries to locations outside of this area and specifically to Scotland, the Scottish Islands, Northern Ireland, Isle of Man, Isle of Scilly, Isle of Wight.
  2. The delivery costs are generally quoted within ths website and other advertisements as a 'Fuel' Supplement and will be included within the agreed overall cost for your order.
If your goods are not delivered within 30 days of the order or are damaged in transit or the wrong goods are delivered, please notify us by phone 01384 440015, e-mail (enquiries@gardenpleasure.co.uk) or fax (01384 440016).



If for any reason you wish to cancel your order within 7 working days of the receipt of goods delivered to you, please notify us by email enquiries@gardenpleasure.co.uk or by fax 01384 440016 and return any goods which have been delivered to you to: Units 4-6 Rufford Road Stourbridge West Midlands DY9 7NE. Return of goods after the 7 working day period is entirely at our discretion.

  1. All goods to be returned under this policy must be packaged securely, together with the packing slip sent with the goods. Goods returned to this address must be sent via a reputavle Parcel Delivery Service. We recommend that you return goods by recorded delivery.
  2. On return of goods under this policy, we shall refund all sums paid by you, less the direct cost of return postage. If the return is due to a fault in the goods or any fault of ours, then all sums including return postage shall be refunded.

This returns policy does not affect your statutory rights.


If you have any complaints about your goods or the services offered on this Website, we will be happy to hear from you. Please contact us on 01384 440015.


It is our policy to take all necessary steps to ensure that personal data that we hold about our customers is processed fairly and lawfully. We will take all necessary steps to implement this policy.
In order to process your order for goods we shall require your name, address and address for delivery (if different) and email address. We shall also require the information necessary for payment by cheque or by credit or debit card.
We may from time to time use your details to send you information by email, post or fax about our special offers and other information that you may find useful.


We do not warrant that use of our Website is entirely free from the risk of viruses or other damaging components.
Where individual products are subject to additional warranties or guarantees given by their manufacturers, you are responsible for applying for the warranty in accordance with the manufacturer's instructions. Such warranties are not enforceable against us, but only enforceable against the manufacturer.
This does not affect your statutory rights with respect to goods purchased from us.
This site may contain links to other Internet sites that are not owned by us. These links are provided for your convenience and information only. We are not responsible for the content of such sites or for transactions between you and such sites or for personal data, which such sites may collect or place on your computer.


These terms and conditions are subject to English Law and to the non-exclusive jurisdiction of the English courts.


Our full name is Garden Pleasure Limited (Company number 7353828) and our registered office is at Units 4-6 Rufford Road Stourbridge West Midlands DY9 7NE.
If you need to contact us quickly, please send an email to enquiries@gardenpleasure.co.uk or phone 01384 440015
We are registered for VAT, number: 831 2332 68


All Web site design, text, graphics, the selection and arrangement thereof, and all software compilations, underlying source code, software and all other material on this Web site are copyright Garden Pleasure Limited or their technology providers .All rights reserved. Permission is granted to electronically copy and to print in hard copy portions of this Web site for the sole purpose of placing an order with Garden Pleasure Limited or for personal home reference or for a single hard copy of an information page to be downloaded for personal home use. Any other use of materials on this Web site, including reproduction for purposes other than those noted above, modification, distribution, resale or re-publication without the prior written permission of Garden Pleasure Limited is strictly prohibited.